Return Policy

To make changes to products purchased in Café La Cumbre stores, you can go to the customer service office of any of our stores, presenting the purchase invoice or the change ticket corresponding to the purchase, along with the product with its labels and original packaging, at any Café La Cumbre location


How can I make a product exchange or return


– If for any reason you are not satisfied with your purchase, you can request the exchange or return while you are within a period of 30 (thirty) calendar days from the date of delivery of the merchandise. Café La Cumbre is not responsible for returns requested after this period.
The return may also be for a credit voucher for the value of the merchandise purchased for future purchases in our online store or in any of our stores.
Café La Cumbre will return any item within the indicated period, with the exception of gift cards, items that have been damaged, altered or used or do not have their respective labels and in their original packaging.
– In the event that the products you purchased have defects that decrease their quality or make their use improper, you will have a maximum time of 60 (sixty) calendar days from the delivery date, to make the change or the return.


Returns of your online purchase


When making the purchase with your bank card (Visa, Mastercard, American Express) or with PayPal, make the return of the products you purchased under the options that appear in our policy: return in store or return at home. Once Café La Cumbre receives and checks that the products are in good condition, it will proceed with the exchange or return.
– The return will be made only for the value of the products, shipping costs are not refundable.


Types of returns


Return at our premises

  1. Present the product with labels and in its original packaging (if applicable) and in perfect condition, without having been used or washed.
  2. Present the receipt of your purchase online
  3. Choose the exchange option for: (i) the same item to the extent that our inventory allows it; (ii) a different item of the same value; (ii) a different item of the same value; (iii) a credit voucher for the value of the merchandise purchased for future purchases in our online store or in any of our stores, which will be valid for 30 (thirty) days to become effective in our stores, as of its date. date of issue.

 

Home return

  1. Contact the customer service team (ventas@cafelacumbre.com).
  2. TheCafé La CumbreCustomer Service team will schedule the collection of your package from your home along with the courier in charge.
  3. The Café La Cumbre customer service team will send you a credit note.
  4. You must pack the product, with labels and in perfect condition, as it was originally delivered to you.
  5. As soon as we receive and review the product in our distribution center, if applicable, we will send you the item for which we made the change or we will proceed to cancel the order and the amount will be refunded in the same way in which I made your order, either bank card or PayPal. The refund must be reflected in your account statement in an estimated period of 30 (thirty) business days, this refund being the sole responsibility of the issuer of the bank card and not of Café La Cumbre. Café La Cumbre does not make cash refunds for purchases made online, this does not affect your legal rights.

 

Devolución de Dinero (Paypal, Visa, Mastercard y American Express)

  1. Al recibir y revisar los productos en nuestro centro de distribución, de ser procedente, haremos el reembolso del mismo modo con el cual realizo su pedido, ya sea tarjeta bancaria o PayPal.
  2. El periodo estimado en que veras reflejado tu reembolso en el estado de cuenta correspondiente es de 30 (treinta) días hábiles a partir de que se realizó el reembolso siendo éste responsabilidad exclusiva del emisor de la tarjeta bancaria y no de Café La Cumbre. Café La Cumbre no realiza devoluciones en efectivo por compras realizadas en línea, esto no afecta sus derechos legales.
  3. Tienes un plazo máximo de 30 (treinta) días naturales a partir de la compra, para solicitar el reembolso.

 

Artículos que no se pueden cambiar o devolver

Café La Cumbre no acepta cambios ni devoluciones de aquellos productos que sean tarjetas de regalo o artículos ya usados, lavados, alterados o dañados o no cuenten con sus respectivas etiquetas y en su empaque original o con cualquier otro requisito establecido en la presente política.
Nuestros artículos se venden rápidamente. En virtud de lo anterior y en todos los casos, Café La Cumbre podría encontrarse imposibilitada de realizar el cambio de algún artículo por otro idéntico.

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